Refund policy

Cancellations

If you wish to cancel your order, please email us at tiksnacoffee@.com or WhatsApp us at 8550977898 within 12 hours of placing the order. If your order hasn’t been packed or shipped yet, we’ll do our best to accommodate your request.

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Returns & Refunds

At TIKSNA, each batch of coffee is roasted with care and undergoes strict quality checks before dispatch. However, if you’re not satisfied with your purchase, we’re here to help.

If you're unhappy with the coffee, feel free to reach out—we’ll first try to help you improve your brewing method and extract the best from your beans. If you’re still not satisfied, contact us within 14 days of receiving your order and we’ll offer you a 100% refund—no questions asked.

Refunds are processed within 3 business days of approval and may take up to 7 working days to reflect in your account.

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Delayed Deliveries

We partner with trusted third-party couriers, and most orders across India are delivered within 5–7 working days. If your package does not arrive within 10 days of dispatch, we’ll send a replacement bag or issue a full refund.

Please note: This does not apply to delivery issues caused by incorrect shipping details, non-responsiveness, or absence at the delivery address.